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Lesson learned: Don't mess with Irish people and their cups of tea

M&S have realised that the hard way.

LAST FRIDAY, MARIE Byrne took to Facebook to vent some understandable anger. The brunt of her annoyance was felt by British retailer Marks and Spencer.

The Blanchardstown branch came under the spotlight after her parents were disappointed with their cup of tea.

Here’s what happened, in her words:


M&S replied:


The complaint has attracted a huge amount of attention, covered by the likes of The Independent and Metro in the UK, with many people of Facebook supporting Marie Byrnes complaint.

The Independent noted: “Whatever you do, do not come between people from Ireland and their tea.”

I have often asked for an extra tea bag where ever and when ever I’m having a cuppa out ,I love the tea when you can trot a mouse on it , and I was NEVER asked to pay extra for the tea bag.
Disgraceful the trick is always carry a few in ur bag as my dear late mother in law did .v bad on behave of m&s to treat ur lovely parents like that shame on them.
Apalling customer service M&S.I LOVE strong tea and always ask for same wherever i go .I have never been charged extra for another tea bag.What has happened to our Emerald Isle. Sad very sad .Shame on you.

While others think it’s all a bit of a storm in a… er… teacup (sorry):

I agree that they should have just given the tea bag, but for heavenssake some of these comments are just ludicrous. At the end of the day, it is a cup of tea. Only in Ireland would there be this much fuss over a cup of tea. m&s should offer them a voucher for lunch for the offence they caused and be done with it.
While i don’t condone the actions of M&S in this case, people need to understand that the worker and supervisor are more than likely following strict protocols set out by upper management…(who probably don’t know what a customer looks like!!!) The blame lies here, with the people in the ivory towers, who put profit before basic decency. I feel for the member of staff and the supervisor who are caught between a rock and a hard place, as well as for the elderly couple who received poor customer service….

M&S have now asked Marie to contact them directly to discuss the incident further.


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