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Worried about rising TV service charges? Read these money-saving tips

Both UPC and Sky Ireland have said customers will face price hikes – in some cases as high as 14 per cent.

IF YOU READ reports today about rising TV service charges at UPC and Sky, you might be worried about how it’s going to impact on your bank balance.

A number of UPC customers have been sent letters informing them of increases of up to 14 per cent, introducing a hike of €4 in its basic entry value package. The company told TheJournal.ie that increases would average around 4.5 per cent, depending on the service.

It said it was introducing this “necessary increase” because of rising costs in overall programming and operating costs.

Sky has also confirmed that the majority of its customers will see a €1, or 3.7 per cent price increase from next month.

We asked the National Consumer Agency (NCA) what people should do if they are worried about rising bills and they said the best way to save money may be to switch TV service providers. Research published last year found that 52 per cent of those who switched saved money with average savings of €23.91 a month or €286.92 a year.

Making the switch

“If consumers have been affected by recent price increases they should check and see if they can get a better deal either from their existing provider by considering bundling services or from another provider if they can switch,” the agency recommended. “By doing some research consumers can see if they are getting the best deal for them. If consumers are in a fixed term contract, they will need to review this before considering switching.”

If you’re thinking about switching, here are some tips on how to get the best deal:

  1. Before you start, it is worth gathering information on what exactly you need. You can start by checking with your current provider to see if there is a more suitable package. You can then contact other providers to see what packages they have available that suit your needs and what the costs are.
  2. If you decide to change providers, remember that you will need to cancel any existing contract that you have. Check the terms and conditions of your contract to see how you go about doing this. Pay particular attention to any notice period that might be required when cancelling and any costs for early cancellation.
  3. If switching or beginning a new contract always check the operator’s terms and conditions before signing up to make sure you’re happy with them.

Whatever service provider always check:

  • The length of the contract they are signing up to;
  • If you are getting an introductory offer, how long does it last and what will the price be after the offer ends?;
  • Can you change the package later on and would there be a cost?
  • Would bundling services be better value (eg using the same provider for broadband, TV and phone) – always check contract terms before switching.

The Consumers Association of Ireland (CAI) has also advised people to consider free TV services in the market.

Read: Life insurance prices can vary by up to €7,500>

Read: ‘Shocking’ plans to raise price of pint>

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91 Comments
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    Mute Timothy Bryce
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    Jan 24th 2014, 4:25 PM

    When I was young we had just 6 channels, I miss those days. The amount of crap on TV nowadays is unbelievable. Who watches this $hit?

    290
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    Mute Tony Flynn
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    Jan 24th 2014, 4:29 PM

    You forgot to mention how far you had to walk in the snow to change the channel.

    253
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    Mute I love my County
    Favourite I love my County
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    Jan 24th 2014, 4:33 PM

    And how many neighbours used to watch your TV from the garden…….

    142
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    Mute Lyndsey Williams
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    Jan 24th 2014, 4:39 PM

    smart tv is the way to go.you will pay more upfront for the new tv, but will only have internet bill..Cancel sky and use the free to air channels left on the sky box..problem solved :)

    108
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    Mute Vlad Della Macca
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    Jan 24th 2014, 5:20 PM

    I hate these articles – all they do is highlight the shortcuts the smart people use to watch free TV resulting in banning or blocking the good loopholes

    60
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    Mute Galactic Overlord
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    Jan 24th 2014, 5:36 PM
    25
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    Mute Carlos Bandanas
    Favourite Carlos Bandanas
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    Jan 24th 2014, 6:25 PM

    Just don’t get Sky or UPC then and watch your simpler times channels. Simples

    32
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    Mute E.M Henehan
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    Jan 24th 2014, 6:33 PM

    evision 10 euro a month. Ps you can get out of any contract when there is a price increase!!

    32
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    Mute Ciaran O'Reilly
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    Jan 24th 2014, 11:32 PM

    Not if it’s in your t&c’s about a possible increase. Which I’m sure most companies plan ahead for

    1
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    Mute E.M Henehan
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    Jan 24th 2014, 11:47 PM

    Reg 14 – EU coms regs applies to all communication companies, you have 30 days to move without penalty on 31st day post notice your back into contract

    7
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    Mute I love my County
    Favourite I love my County
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    Jan 24th 2014, 4:28 PM

    Here’s a tip: don’t ring complaining Joe Duffy shhhtyle, just ring and tell them you want to cancel and switch provider – “Cancel” is the golden word in this game, I worked at that crack long enough to know. So ring UPC or Sky tonight and tell them you are not accepting the price increase and they will offer to transfer you to the cancellations team or offer you a callback if it’s too late in the evening… (Canx’s teams generally work till 6 or 7) which is basically a person waiting to offer you a number of specific sweeteners to keep your custom, nothing major just enough to cover the increase you complained about –
    Make sure you have your facts and figures right before ringing though.., that used to annoy me!
    Simple as that folks

    264
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    Mute Vincent F
    Favourite Vincent F
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    Jan 24th 2014, 4:34 PM

    I phoned up doing that, the offered me the same channels for €7.5 per month less indefinitely. Just have to ignore those half price movie offers as it would be had to cry poor mouth and asking for the movie package too!

    81
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    Mute Pauliebhoy
    Favourite Pauliebhoy
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    Jan 24th 2014, 4:36 PM

    Yep, have been on the full HD Sky Package with Sports & Movies with 2 extra multi room boxes for €80 for the past 8 months as they offered a deal when I called to cancel, still a big outlay but as we don’t get out much anymore and with 2 small kids it’s well worth it

    87
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    Mute Niall H
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    Jan 24th 2014, 7:55 PM

    There’s no recession when ya can afford to fork out 80 a month on tv!

    92
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    Mute Pauliebhoy
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    Jan 25th 2014, 1:30 AM

    As I said we don’t get out much anymore so less than €3 a day is value for money

    25
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    Mute Mad Hatter
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    Jan 25th 2014, 8:19 AM

    €80 for TV. Are u off your rocker? We got Netflix in for €7 a month. I know they are putting it up to €8 for new customers but it’s still great value. I’ve just figured out how to view the US Netflix too. More than enough tv, movies and kids tv on that for us. I’ll use saorview or evision for €10 a month to record, rewind etc. Sky can take a jump with their sneaky annual €1 increases.

    10
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    Mute ads20101
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    Jan 24th 2014, 4:33 PM

    I augment with a freesat dvr box (uses the same sat and connections as sky) with no subscription and free hd.
    I use netflix for €6.99 / month and lastly I use my apple to hire new movies.

    Left sky and saved myself a fortune over the year.

    150
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    Mute ads20101
    Favourite ads20101
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    Jan 24th 2014, 4:37 PM

    Meant to say Apple TV.

    Not that I was using a piece of fruit to watch the odd film.

    (That would be a bit mad!!!)

    122
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    Mute Catherine O'Connor
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    Jan 24th 2014, 7:33 PM

    Netflix all the way…more money in your pocket!

    37
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    Mute Jim O'Brien
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    Jan 24th 2014, 8:01 PM

    Well done I did the same and they rang back 3 times, in the last call they offered me a 75%, YES 75% reduction had been paying over €70 a month, I said no thanks, I had got 2 Combi boxes Cost €279 (which is 4 months SKY subscription) and I can watch all the sport on the net, Happy days.

    23
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    Mute Oliver Moran
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    Jan 24th 2014, 4:29 PM

    We’re dropping UPS and getting a free-to-air satellite. Give us everything we need and one less monthly bill.

    139
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    Mute Oliver Moran
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    Jan 24th 2014, 4:30 PM

    *UPC (obviously)

    68
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    Mute I love my County
    Favourite I love my County
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    Jan 24th 2014, 4:31 PM

    Ya DHL giving some great discounts alright………

    147
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    Mute I love my County
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    Jan 24th 2014, 4:31 PM

    I couldn’t resist!!!!

    82
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    Mute EDDIE BARRETT
    Favourite EDDIE BARRETT
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    Jan 24th 2014, 4:27 PM

    Filmon.tv is totally free, with hundreds of english speaking channels from all over the World , including all UK. Non Sky ones

    117
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    Mute Keith Wizzy
    Favourite Keith Wizzy
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    Jan 24th 2014, 4:52 PM

    TVCatchup also without the adds and name blasted on top. Just use a UK VPN :)

    34
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    Mute Jenny Mackey
    Favourite Jenny Mackey
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    Jan 24th 2014, 9:08 PM

    I got billfree tv in to do my free to air about 6 months ago here in dublin and it’s brilliant! Strongly recommend them to anyone

    13
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    Mute Liam
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    Jan 24th 2014, 4:35 PM

    And the government still try to justify the T.V. licence regardless of the fact that providers are continuously raising their prices. Plus what is actually on T.V. that is worth watching? RTE were shouting from the rooftops at how good Amber was going to be and in the end it was dreadful. Love/Hate was decent but certainly not worth the price either.

    80
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    Mute tmwtbc
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    Jan 24th 2014, 5:16 PM

    Renewed mine yesterday and it sickened me. I never watch TV never mind the tripe on RTE. I don’t even listen to RTE radio.

    49
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    Mute John Do
    Favourite John Do
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    Jan 24th 2014, 4:28 PM

    Streaming, Internet.. The can go to f… With their broadcasting tax.

    76
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    Mute Steve Clery
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    Jan 24th 2014, 5:08 PM

    Cancelled my Sky subscription last month and the called me back 2 days later offering me ANY package for 80% off for 9 months AND no contract so I can cancel any time so now I have movies, sports, HD, 3D and every other channel going for €27/month! The key phrase is cancel people, theres loads of options out there and they’d rather see you stay at a reduced rate than go with a competitor!

    57
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    Mute John Enright
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    Jan 24th 2014, 5:38 PM

    Company called Tv trade sell a freesat combi box for 100 euro delivered. If you have an existing satellite dish from sky you own it. You connect the combi box to the existing satellite feed in your sitting room, you then need a UHF aerial to get saorview channels, this aerial can be in the attic. This also connects to the combi box. Now you have Irish channels and BBC, itv, channel 4 , film 4 and lots of other stuff, for free forever. You only need one remote. If you connect a small hard drive you can pause and record Tv.

    54
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    Mute Catherine O'Connor
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    Jan 24th 2014, 7:47 PM

    That sounds good John!

    8
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    Mute Robert
    Favourite Robert
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    Jan 24th 2014, 4:40 PM

    Go to free view get all bbc/ itv channels and ch4 more 4 e4 film 4 pick tv challenge tv and more on top of this no monthly bills can’t understand why people pay money every month for the crap they provide unless your a big sports fan and love sky sports then cancel your subscription and go free view I done this about 3 years ago best thing I ever did most the channels you pay them for are actually free

    53
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    Mute Martin Sinnott
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    Jan 24th 2014, 5:13 PM

    If Sky stopped paying crazy for Premiership football they could reduce there prices by half !

    50
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    Mute Seamus Ryan
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    Jan 24th 2014, 10:28 PM

    Funny how when SKY lost the rights to half the Premiership matches to BT Sport that their price didn’t change.

    11
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    Mute Stephen O'Connell
    Favourite Stephen O'Connell
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    Jan 24th 2014, 4:31 PM

    Rang Upc told them I was cancelling. Net affect they offered me 2 months free movies and sports and better broadband speeds.

    49
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    Mute Timothy Bryce
    Favourite Timothy Bryce
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    Jan 24th 2014, 4:33 PM

    You will be charged 12 eur to cancel them.

    25
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    Mute I love my County
    Favourite I love my County
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    Jan 24th 2014, 4:35 PM

    Stephen good work on the sports and movies but the Broadband speeds is an absolute load of nonsense as it makes no difference!! Tell them you’ll take something else instead… If you push them far enough they’ll give it to you!!

    30
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    Mute Simon Moore
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    Jan 25th 2014, 8:38 AM

    The faster broadband is free anyway from march 1st. Mine goes up 7 euro but because I have “myupc” account, I get discount

    2
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    Mute ihatehens
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    Jan 24th 2014, 4:36 PM

    Dreambox or equivalent box anyone? Donedeal full of them! Average €75/year for full Sly package

    47
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    Mute Clive Hand
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    Jan 24th 2014, 8:19 PM

    Second the dream box. Clever idea.

    7
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    Mute Stephen West
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    Jan 24th 2014, 4:30 PM

    I can see an increase in satellite dishes for FTA.

    42
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    Mute Leopold Dedalus
    Favourite Leopold Dedalus
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    Jan 24th 2014, 4:35 PM

    In the email we got from UPC they said we could cancel our contract without incurring charges because of the price increase so happy days, over to eFibre for €14 less a month and no connection charge. For 6 months anyway, then €1 more a month after that, still worth it. UPC stopped sending us a notification for our bill and we ended up getting a bank charge, rang them to find out what the story was and they said it was “standard procedure.” Said I’d remember that at the end of the contract, now I don’t even have to wait till the end

    40
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    Mute robnorris
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    Jan 24th 2014, 4:40 PM

    I’d love to be able to switch, or at least explore switching but I live in an estate that forbids satellite dishes due to the management company contract!

    Has anyone any experience of ignoring/challenging this?

    Hugely frustrating that I can’t even exercise a basic right of deciding who I want to buy my TV from because of this.

    First world problem I know! ;)

    39
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    Mute Tracey Walker
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    Jan 24th 2014, 6:47 PM

    We are same in our complex, only allowed UPC so don’t have a choice of supplier

    17
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    Mute Tony Hartigan
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    Jan 24th 2014, 8:04 PM

    Surely u knew the rules and conditions before buying.

    6
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    Mute Tracey Walker
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    Jan 24th 2014, 8:07 PM

    Was supposed to be reviewed after 2 yrs and still no change. Some neighbours don’t want to see the dish on house.

    10
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    Mute Inanimate Carbon Rod
    Favourite Inanimate Carbon Rod
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    Jan 25th 2014, 2:31 AM

    Stick up a satellite dish and if the management co tell you to take it down then write them a letter informing that there is an European Court of Human Rights ruling that states satellite dishes are a human right for receiving religious tv services. It happened in Sweden when a landlord removed the satellite of two immigrants, they lost in the Swedish high courts and went all the way to the ECHR and won.
    EU law trumps Irish law so all you need to do is to tell your management company that you use the satellite to receive religious services and if they want to get you to take it down then they should take you to the European Court of Human Rights. That’s a battle any management company will run a mile from.

    Enjoy your God TV !

    20
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    Mute Inanimate Carbon Rod
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    Jan 25th 2014, 2:35 AM
    2
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    Mute Just4 TheJournal
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    Jan 24th 2014, 6:59 PM

    You go through the trouble of finding a way to save a few bob and then the government comes along with a new tax to take all the money you’re saving.

    Great little country

    38
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    Mute Catherine O'Connor
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    Jan 24th 2014, 7:42 PM

    Great little country and it’s even going to be greater when the water meters come!

    21
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    Mute Alan Johnson
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    Jan 24th 2014, 5:25 PM

    Now if we could only get rid of the state broadcaster poll tax.

    35
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    Mute Ian Mac Eochagáin
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    Jan 25th 2014, 5:51 AM

    It’s not a poll tax. You only have to pay it if you have a TV.

    2
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    Mute Séamus Mc Allister
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    Jan 24th 2014, 5:18 PM

    Haven’t had a TV since the digital switchover, don’t miss the shite in the slightest.

    33
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    Mute Turlough O' Connor
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    Jan 24th 2014, 4:44 PM

    Have Billfree tv and haven’t had to pay a bill for the last 3 years….no brainer…

    30
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    Mute Jenny Mackey
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    Jan 24th 2014, 9:20 PM

    I have billfree tv it’s brilliant no bills coming in the door I’m saving so much a month happy days !

    9
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    Mute sean o reilly
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    Jan 24th 2014, 4:50 PM

    Can you record on the sky plus box when you cancel. That is the only thing that is stopping me from cancelling. Any ideas anyone?

    24
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    Mute ihatehens
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    Jan 24th 2014, 5:08 PM

    You definitely can’t record on sky+ when it’s cancelled and fairly sure u can’t view existing recordings, don’t quote me on that last bit tho. That’s the reason I didn’t go with sky in the first place years ago when sky+ first came out. You had to pay €199 for the box and if you didn’t have the sports and movies, you had to pay €5/month extra just to get the box to record!

    21
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    Mute Robert
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    Jan 24th 2014, 6:50 PM

    You can buy other sattelite boxes that can record I think power city and did sell them or euro sales in dublin industrial estate near glasnevin cemetery you would get a sattelite dish there as well reasonable prices but there for free view

    8
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    Mute Dave Sugden
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    Jan 24th 2014, 10:37 PM

    Yes – I have a couple of old Sky+ boxes which continue to work fine as basic free-to-air receivers and they happily record from the free-to-air satellite channels with no problem.

    3
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    Mute Philip
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    Jan 24th 2014, 4:49 PM

    UPC a few years ago were losing a lot due to piracy

    This has finished so their reveue has already increased

    20
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    Mute Pilib O Muiregan
    Favourite Pilib O Muiregan
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    Jan 24th 2014, 6:07 PM

    Ps3 with a decent WiFi connection, get to watch what I want when I want and even all the live sports I can, As long as it stays this good I have no need for sky

    16
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    Mute Davin Lynch
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    Jan 24th 2014, 7:03 PM

    Jail broken ps3?

    8
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    Mute ed w
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    Jan 24th 2014, 4:49 PM

    Dont subscribe to any pay tv channels -easy. Actually I do have one an online eurosport subscription 40 ish year to watch cycling thats it . Dont need the rest.

    15
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    Mute ipsum oleum
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    Jan 24th 2014, 7:12 PM

    Got a HD set from Aldi in 2012 for under €60, loads of free to air channels. It was sold as a caravan/camping piece of kit, came in a handy case and can be bolted to a rail for those who are not allowed to fix a dish to a wall, must be due in again soon on their specials rotation. Lidl had something similar but it was not HD but keep an eye on their promotions. At the end of the day you have to be a sports fanatic to pay for sky and similar.
    PS when I was a kid only one on our road had a telly and the Mammy of the house allowed our football mad teacher to watch a Manchester United game one afternoon which meant a half day for us :-)

    13
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    Mute Conor Power
    Favourite Conor Power
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    Jan 24th 2014, 7:58 PM

    Freesat is the job. You can pick up a Ferguson Ariva 150 for about €80. You get tons of channels, all the BBC, UTV, C4 etc. It has youtube etc built in, you can play from a Hard Drive or memory stick AND you can remote control it with Android/Iphone.

    12
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    Mute Lou Walsh
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    Jan 24th 2014, 7:23 PM

    I would happily give up sky and use netflicks and use filmontv.com but since we can only get ( on a good day) 1.5mbs, we have to stick with sky. Will be ringing them tomorrow and see what they offer.

    11
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    Mute Simon Quinn
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    Jan 24th 2014, 4:52 PM

    Ya want to save money on sports channels, get rid of it from ur sky package (€42) and download it to you ipad for (€6) both prices are per month. You can buy apple TV for €100 if you really want to watch it on you TV. Thats a total of €100..

    10
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    Mute Mick Lally
    Favourite Mick Lally
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    Jan 24th 2014, 4:59 PM

    How do you get it for the ipad??forgive my technical ignorance!!!

    16
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    Mute Brendan Corcoran
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    Jan 24th 2014, 6:15 PM

    You cannot watch the Sky Sports App on Apple TV! Sky won’t let it!

    7
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    Mute ihatehens
    Favourite ihatehens
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    Jan 24th 2014, 6:22 PM

    This is very true, Sky Go also blocks Apple TV and the hdmi adapter for the iPad

    9
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    Mute Geordie Mcwilliams
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    Jan 24th 2014, 8:54 PM

    have Ariel and dish on the roof for saorview and freesat have about 30 decent channels and costs nowt

    9
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    Mute Mary Kavanagh
    Favourite Mary Kavanagh
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    Jan 24th 2014, 8:07 PM

    We saw Sky had a better deal than our monthly UPC fee, so we rang them and they gave us a very substantial reduction. Result! And we have stonkingly fast broadband.

    9
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    Mute Joe Donohoe
    Favourite Joe Donohoe
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    Jan 24th 2014, 10:00 PM

    Found out recently that upc have charged me on average 61 euro a month for the past 13 months and heres the kicker,it was supposed to be only 34 euro.Am I the only one (dont think so) called BILLFREE TV and they installed FTA combi box for 269 euro..now no more TV bill..do the maths Happy days

    8
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    Mute Ogochukwu
    Favourite Ogochukwu
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    Jan 24th 2014, 6:29 PM

    Ogochukwu saving tips lol

    http://www.wiziwig.tv/index.php?part=sports

    Sports , go to flash and the HD Stream lol …it’s a good one lol

    http://www.filmon.com/

    lol

    8
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    Mute Cpm
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    Jan 25th 2014, 8:05 AM

    What’s the loling about?

    4
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    Mute Aideen Clancy
    Favourite Aideen Clancy
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    Jan 24th 2014, 8:21 PM

    Get rid of them and buy a freeview combi box if you cant install it yourself there are plenty of people who do! I”ve saved myself the charges of a tv package there are plenty of alternatives out there just stop giving them money!!

    7
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    Mute Stephen Campbell
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    Jan 25th 2014, 2:01 AM

    €80 for sky tv is a scandal.. 20% of the time is adverts and then %60 of the remainder is repeats. which leaves, not alot.

    I use freesat. have been for years. its hard to beat cost = zero per month..

    there no recession for people who can fork out that

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    Mute Catherine O'Connor
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    Jan 24th 2014, 7:37 PM

    Do you have to be with sky or UPC to get broadband? Is there a way around this…would be grateful to get some feedback on this.

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    Mute Richard Mc Dermott
    Favourite Richard Mc Dermott
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    Jan 24th 2014, 8:15 PM

    Eircom WiMAX there are others just can’t remember

    3
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    Mute John Do
    Favourite John Do
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    Jan 24th 2014, 4:35 PM

    Why do my comments keep being deleted on this article?

    4
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    Mute Neal Ireland
    Favourite Neal Ireland
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    Jan 25th 2014, 8:58 AM

    Pro tip: If your household finances are so fragile that a €1 per month increase in your Sky subscription makes a difference, you have no business creating children, or having Sky, until your situation improves.

    4
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    Mute Gillian McCarthy
    Favourite Gillian McCarthy
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    Jan 24th 2014, 11:49 PM

    Netflix 7 quid a month, RTE player free, 4OD free etc……

    4
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    Mute oldon
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    Jan 25th 2014, 12:54 PM

    All I will say is xbmc.
    Sky upc can go f them selves.

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    Mute Louise Ní Riain
    Favourite Louise Ní Riain
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    Jan 25th 2014, 3:47 PM

    Rang them, threatened to cancel Upc service, got 3 months free

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    Mute Krystian Brzezowski
    Favourite Krystian Brzezowski
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    Jan 24th 2014, 10:28 PM

    Really? Wow this is helpful, not. Don’t you all those things before you are signing up?

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    Mute John Do
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    Jan 24th 2014, 4:32 PM

    Terror

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    Mute Just4 TheJournal
    Favourite Just4 TheJournal
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    Jan 24th 2014, 7:06 PM

    Muse!

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    Mute Ian Mac Eochagáin
    Favourite Ian Mac Eochagáin
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    Jan 25th 2014, 5:52 AM

    Alternatively, get rid of your TV altogether.

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    Mute David Butler
    Favourite David Butler
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    Jan 25th 2014, 11:43 AM

    In the contract for our apartment we are tied into only IPC. They have a ban on all satellite dishes etc so UPC have a monopoly on the place. Load of balls!!!

    1
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