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Dublin: 9 °C Friday 10 July, 2020

Ulster Bank will pay utility bills for some customers

The bank is still struggling to clear a backlog of payments.

Image: Paul Faith/PA Wire/Press Association Images

ULSTER BANK BRANCHES will continue to open late this week, as the lender struggles to work through a backlog of payments.

The bank had said last week that it expected the situation to return to normal by today, but admitted on Friday that this would not be the case.

Salary and social welfare payments are among those affected by a software glitch which disrupted the bank’s systems.

Around 50 branches will open until 7pm every day this week, with the bank urging customers affected to bring their documentation into a branch where cash can be dispensed.

“Customers can go to any Ulster Bank branch with their photographic ID, payslip and account details to access funds,” the bank said in a statement.

It added that any customers who need to pay electricity, gas, phone or other bills should not see problems arising from delayed payments.

For some of our customers there will be a delay in seeing credits and debits on their accounts, but during this delay we will have paid their service provider on their behalf.

The Central Bank last week criticised the continuing delays as “unacceptable”.

Read: Central Bank ‘pressing Ulster Bank to resolve situation’>

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Michael Freeman

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