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Dublin: 17 °C Tuesday 21 May, 2013

FÁS rebrand: Intreo to provide services to jobseekers

The initiative was launched by Enda Kenny and Joan Burton this morning.

Image: Photocall Ireland!

THE DEPARTMENT OF Social Protection is to begin providing supports to jobseekers today through its new service Intreo.

Born out of FÁS’s recruitment arm, the initiative aims to provide individualised services to the unemployed in order to increase their employability and get them back to work.

Intreo, which will see the transfer of 1,700 staff from the Community Welfare Service and FÁS, was launched officially this morning by Taoiseach Enda Kenny and Minister Joan Burton.

“Intreo is an important step in transforming the way income and employment supports are provided,” said Kenny. “It is a key element of the Government’s response to the employment crisis…it links the payment of income supports to the task of supporting people in their pursuit of employment and improving their life chances.”

On engaging with Intreo, clients will enter into a so-called social contract with the Department and are therefore expected to “engage fully with the services offered”.

Other key elements include an integrated ‘one-stop-shop’ reception service to simplify customer access, a single decisions process to reduce bureaucracy and speed up claims processing, an activation process to ensure all jobseekers have early access to employment services and a greater focus on employer engagement.

The service is now available in Sligo, Arklow, Tallaght and Kings Inn/Parnell Street. It is expected to launch in Ballymun, Buncrana, Dundalk, Coolock, Finglas and Killarney by the end of the year, while other areas will see it rolled out by the end of 2014.

Last year, the Government announced the disbandment of FÁS and plans for SOLAS (Seirbhísí Oideachais Leanúnaigh agus Scileanna), which continues many of the functions of the authority’s education and training programmes under the aegis of the Department of Education.

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Comments (32 Comments)

  • Barry 15/10/12 #

    Why waste the money rebranding FAS? Its just silly and an awful waste of money needlessly.

    Reply
  • If it walks like a duck and talks like a duck, it is a duck. You can call it what you like but it will be the same waste of resources.

    Reply
    • There’s that Irish positivity we all know and love… Criticise something, then when somebody tries to make improvements, criticise that too. Is there anyone on here who has used the new service yet, and what are their impressions of it?

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    • Donncha, stick a tree in it, everyone here agrees on one thing. The Country is badly run, it needs reform from top to bottom and the ones doing it. Are the ones who, either created the failed system and can’t fix it. So Donncha, let us know If you’re a Foot soldier for a political party trolling and attacking constructive criticism!

      Reply
    • Let me tell you why I am cynical Donncha. I work in a CE scheme and recently we have been granted an extension. This decision took almost a year to make. During that time we were not allowed to spend any money from the training budget which was supposed to be €500 each per year. They obfuscated and filled us with shite until it was too late to spend the money and we got no training. Now the money is reduced to €250 and we must receive first aid and manual handling. I am an EMT but they insisted on me doing the training. I had just done a manual handling course and they insisted on me completing another one. A scandalous waste of money from a department full of wastrels who dot the ‘i’s and cross the ‘t’s but don’t have a sensible bone on their bodies. This new intreo or whatever it is called will be just another way to piss tax money into a hole.

      Reply
  • ANCO part deux!

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  • wasn’t it already rebranded as “Solas” last year or is that separate?

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    • Hey Simon,

      Last para explains. SOLAS is the funding/training/education arm of FÁS. Intreo deals with jobseekers’ services. Basically, they’ve split it up between departments.

      Hope that clears it up a bit more.

      Thanks
      Sinead

      Reply
    • bren 15/10/12 #

      Solas was the training/qualification part. It seems to me (from what I read above) Intreo is more about preparing for jobs/career changes (or starting a career in the first place) and supporting the candidate’s entry/progression through their job.
      (I think the point is Intreo can tie your activity to your social welfare payments, so they can deal quickly with “problem” claimers (my term, not theirs in fairness), who do not try to get jobs.
      Given that training would surely be a big part of such support, I am unsure as to how effective separating the entities will be.
      So, give it a few years, and we could well see the 2 agencies are merged to make the whole service more efficient. They could call the new agency FAS-Nua, or Continuity FAS, I suppose.

      Reply
  • So we had FAS which was one Quango, now we have FAS, Solas and Intreo? I thought this Government was meant to be getting rid of Quango?

    Reply
    • No Solas is replacing FÁS.

      I hope people give these organisation’s a chance though. People want reform and then when changes are made they complain. It frustrates me that every story is greeted with an angry chorus of negativity. It must be an Irish thing.

      Reply
    • james 15/10/12 #

      Hello Ryan…just for your information there are quite a few staff in FAS who don’t have a leaving cert. Some will be called Guidance Officers who have no guidance skills/qualifications.

      Reply
  • Ryan no it’s a Irish way , find a way to spent as much money as you can with no results , that’s why ppl are negative ,,,, oh yes get a few TDs family and friends jobs and over pay all the staff

    Reply
  • Did fas not spend 1 billion a year for the boom year , that’s enough to put a smile on anyone face ,,, you know what you can do with your positivity !!!!

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  • Nice little PR contract for one of the boys anyhow !! Any figures on how much rebranding will cost ??

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  • ‘Born out of FÁS’s recruitment arm, the initiative aims to provide individualised services to the unemployed in order to increase their employability and get them back to work.’

    There are many , many extremely employable people currently on the live register. The problem for most isn’t whether they are employable or not, but the fact that a climate has been created , in which job creation is practically impossible for SME’s

    My meeting with Fas , resulted in me being told ‘you’re job ready, keep your eye on the website’

    Reply
  • you can’t polish a turd…its not the title of the quango that matters. It’s the imbeciles who run it that make it a devastating mess of large salaries, “fact finding” trips to America and hair appointments for women.

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  • Fas still alive, Is paddy an employee of Fas? Jobs for the Boys still alive and kicking, It should be made a semistate or privatised and operated on performance!

    Reply
  • Would be much better to give cash loans to SME on interest free loan ,they are the ones who will make job creation

    Reply
  • Another PR cosmetic solution to a systemic structural problem.
    Change the label, keep the product.
    Its way past time to shorten the working week and share both work and the profits skimmed by financial shareholder extractors who make no input other than accumulated capital from earlier capital strokes.
    The growth model serves only the obese elites who will never have enough, leaving a growing majority with less than enough.
    There is enough for all, but not when the gluttons are in charge of the manipulated market distribution.
    More ‘productivity’ only feeds the unproductive speculator, not the producing worker. This is another ‘look-busy’ job.

    Reply
  • Went into FÁS (it’ll always be that to me just like Marathon/Opal Fruits/Jif/Oil of Ulay) to seek funding for a Night-Time Course in IT-Carlow starting in January (20 Weeks, 1-Night a Week, Certificate in Health & Safety) costing €450. Refused. The courses they are providing here in Carlow aren’t of any interest to me or a lot of people from asking around. Wanted to do some Night-Time Courses in Carlow Institute of Further Education also but similarly got refused becuase the Institution wanted the shekels up front (understandably) but FÁS wouldn’t pony up the shekels until the end! They said this was because they had to be happy with how the course was delivered, the modules involved etc. I offered to pay myself & claim the money back off FÁS but they said no to this option. It’s like hitting yourself off a brick-wall in there! As for a Jobs Officer? Even though they don’t close til 5pm (Lunch 1-2pm), they basically refuse to see anyone after 3:30pm cos they have to do paperwork. The place can be empty and no one in front of the person seeking an appt. Mind boggling. Civil Service mentality. So be down at 9am or 2pm if in Carlow folks; don’t know if this is similar countrywide?

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    • In my local office, you have to be there at 9.30, in the HOPE of getting an appointment. I didn’t know this (having recently being made redundant for the 2nd time)
      Walked in at 2.30 in the afternoon, place was empty, apart from 3 staff, was told that nobody would see me, to go down any morning when the place was opening, may get an appointment then. It is this kind of inefficiency which exacerbates the whole public/private sector animosity.

      Reply
  • it’s all a big game. change the name of the service. hand out several large contracts to academic institutions like SPRINGBOARDS OR JONBRIDGE does To colleges in dire need of funding and Upskill the jobseeker for his 18 k a year minion job on a conveyer belt. once Again we see it’s more important to look busy rather than actually be busy.

    Reply
  • ROBERTO 15/10/12 #

    same staff? good luck!!!

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  • A rebranding of FÁS? You can’t polish a turd, but you can throw some glitter at it.

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  • My son could get a job if he had a certain banks man ticket it costs about 700 euro fas won’t sponsor him so he remains unemployed

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  • All the above should attend a course on overcoming negativity and creating a positive outlook on Community and Life.
    We would all benefit from their attendance.!

    Reply
  • Typo in title? ‘Intreo’? Presumably you meant ‘Intro’ which you refer to in the article.

    Reply

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