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Eir 'working to resolve issue' as mobile and broadband remains down for customers across the country

The company has acknowledged the problem but has not given a timeline for a return to full service.

Updated Oct 13th 2018, 8:06 PM

EIR CUSTOMERS THROUGHOUT the country have been reporting connectivity issues with their broadband and mobile connections 

A number of customers have contacted TheJournal.ie stating that their internet is down and ‘Eir’ has been trending nationwide as people go online to tweet about the problem.

The problems have affected both broadband and mobile phone services. 

The company’s customer service Twitter account (@eircare) has been dealing with numerous complaints, acknowledging that there is a problem but saying it is unable to say when it will be rectified. 

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“We are fully aware of the current internet issue (DNS outage) and our higher officials are investigating on this matter. However, there is no timeframe for restoration. We’re sorry for the inconvenience,” Eir has replied to several customer queries. 

In response to a number of queries from TheJournal.ie, a spokesperson for Eir sent the following statement:

We are aware that some Eir customers may be facing issues connecting to the internet through our broadband and mobile networks this evening. We apologise for this inconvenience. Our engineers are working to resolve this issue as quickly as possible.

Downdetector.ie, which monitors reported outages, says that Eir outages have been reported in Dublin, Cork, Galway, Limerick, Naas, Drogheda, Waterford, Navan, Wexford and Kilkenny.

About the author:

Rónán Duffy

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