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Dublin: 11 °C Friday 3 April, 2020

You could soon be checking into hotels with just a QR code

The Jurys Inn Hotel Group is to pilot a new system where customers collect their keys from a mobile kiosk.

Image: Mark Stedman/Photocall Ireland

A NEW METHOD of checking into hotels using just a QR code is to be piloted by the Jurys Inn Hotel Group.

The scheme, already active at one of the group’s hotels in the United Kingdom and in other hotel around the world, allows guests to “bypass the front desk entirely” by picking up their keys from a mobile kiosk in the hotel.

Guests do this by scanning a QR code which has been sent to their phone, having confirmed their arrival times via text or email ahead of their arrival.

The move is a response to a large increase in the number of bookings made on mobile devices.

“Our customers are increasingly using mobile devices to make bookings so it is important we adapt our services in line with this changing consumer behaviour,” Group Marketing Manager Suzanne Cannon said.

Between 2012 and 2013, the hotel group saw the number of customers making bookings from mobile devices increase by 80 per cent, with visits to the hotel’s website increasing by 110 per cent in the same period.

The hotel group aims to roll this service out to 31 hotels in across Ireland, the United Kingdom, and in Prague.

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Nicky Ryan

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