Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Paul Faith/PA Archive/Press Association Images
Your Say

Poll: Is Ulster Bank's compensation package sufficient?

Ulster Bank has announced a compensation package for the customers who were affected by its prolonged ‘technical glitch’ – what do you think of it?

ULSTER BANK HAS announced a compensation package for hundreds of thousands of customers who were affected by a “technical glitch” this summer – which left them unable to properly access accounts for weeks.

About 600,000 customers were directly affected by the problem between 19 June and the beginning of August, with many unable to access their current account, withdraw money or pay bills.

The bank is offering a four-strand package in compensation:

  • A one-off payment of €25 to each account holder who had to visit a branch more often than usual between 19 June and 18 July
  • Reimbursements for any “reasonable out-of-pocket expenses”, such as bus trips and phone calls, will also be paid along with a 20 per cent goodwill top-up (this ‘top up’ will be limited to €120)
  • Savings account holders will see an automatic credit in their account, while the bank has also promised to refund any charges made in error
  • Certain other fees and surcharge interest will be waived for a three-month period and a commitment has been made to not introduce account maintenance fees until at least July 2013

The package has been met with a mixed response, with some welcoming the plan as fair and others labelling it ‘insulting’. Non-Ulster Bank customers who were impacted by the glitch have complained that they will have to apply to their own banks for compensation.

What do you think – is Ulster Bank’s compensation package sufficient?


Poll Results:

No (931)
I don't know (814)
Yes (219)

Your Voice
Readers Comments
47
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.