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A row of self checkout lines are available at a Big Y supermarket in Manchester, Connecticut. Jessica Hill/AP/Press Association Images
Poll
Poll: Should self-service checkouts be scrapped?
Some supermarkets in the US have announced plans to phase out self-service checkouts in the name of customer service – do you think stores in Ireland should follow suit?
SOME SUPERMARKET CHAINS in the United States have decided to scrap self-service checkouts – once considered the ‘way of the future’ – in favour of good old-fashioned human contact at the tills.
Big Y Foods, which has 61 locations in Connecticut and Massachusetts, has become the latest of a list of supermarkets to announce the phasing-out of self-serve lanes. The company says research shows customers generally prefer traditional cashier-staffed lanes, finding them more convenient – and, often, even quicker than self-service points.
What do you think : should self-service checkouts be scrapped in Ireland?
Poll Results:
No, there should be an option to use them (1214)
Yes, they should be removed entirely (628)
No, there should be more of them (516)
I don't know (42)
have your say