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Dublin: 17 °C Friday 10 April, 2020

Ulster Bank: HSE staff still waiting on 21 June pay

Meanwhile, the bank has said it will open some branches on Saturday and Sunday this week.

Image: Laura Hutton / Photocall Ireland

HUNDREDS OF WORKERS, including hospital nurses, at the Health Service Executive (HSE) have still not received pay due them on 21 June because of the ongoing technical disaster at Ulster Bank.

The HSE advised staff last week that any payments due to those who are also Ulster Bank customers “may not be credited until Ulster Bank restores a full service”.

They have been told, however, that funds can be withdrawn in person at a branch if they provide photo ID, account details and a payslip.

A spokesperson for the HSE told that its position remains unchanged since the end of last week.

Ulster Bank have yet to respond with comment on the issue. Previously, the group has said that although most customers will see normal service this week, full service may not resume until the week beginning 16 July.

HSE staff who are not Ulster Bank customers have already received their pay from 21 June.

Ulster Bank has said that this week will be the last in which customers face significant payment delays. It has continued to extend its late opening hours throughout the rest of the week and over the weekend. Fifty-one branches will open daily to 7pm until Friday and 34 branches will offer services until 3pm on Saturday. Some locations will also open on Sunday from 10am to 1pm.

In an updated statement this afternoon, the group said:

We expect that this week will be the final week of any significant delays for our customers. There will be gradual, but significant and noticeable, improvements throughout the week. By next week the vast majority of customers should return to a normal service. There may be some final reconciliations required to customers’ accounts. We will continue to provide daily updates on our progress.

The technical problems have plagued the bank and its customers since 19 June but no reason for the so-called glitch has been revealed by senior management.

Earlier: ‘Last week of delays’ for Ulster Bank customers>

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