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Dublin: 14°C Tuesday 3 August 2021

AIB announces €8.3m refund over cash machine error

Millions were debited from customer accounts of people who used AIB ATMs for withdrawals – but didn’t receive the cash.

Image: Julien Behal/PA Wire

AIB HAS ISSUED a statement saying it will refund €8.3m to customers who unsuccessfully attempted to withdraw cash from its ATMs.

An error arising from the introduction of special anti-fraud measures meant that some customers’ accounts were debited for withdrawals, even if they did not receive the cash.

Most of the money (€5.1m) relates to 41,000 transactions by the bank’s own customers, while the remaining €3.2m relates to 30,000 transactions by people who don’t hold an AIB account. The bank said the amount being refunded includes compensatory interest.

AIB apologised for the error and said it would ensure the funds were returned to the affected customer accounts. A customer support desk can be contacted between 8am and 8pm from Monday to Friday on 0818 300 157.

Read AIB’s statement in full >

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