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Driving licence centre closed - because it was too busy

The Road Safety Authority says that you should book in advance.

A CENTRE FOR driving licence applications was forced to close its doors to customers on Monday – because it was too busy.

The National Driver Licence Service (NDLS) centre in Omni Park in Santry was closed to walk-in appointments on Monday, with future appointments unable to be made.

One person who was at the scene said that they were told that walk-ins have to be on site at 9am in order to book an appointment for that day.


The NDLS centres, of which there are 34 countrywide, replaced the old driving licence system. Following a lengthy dispute with pharmacies, they are the only places that a driving licence photo can be taken.

The changeover has been described as “a shambles” by independent TD Mattie McGrath, as reports of eight-week delays in receiving licences were reported.


The Road Safety Authority, which oversees the provision of driving licences in Ireland, told that a pre-booking system is in place and that they advise people to use this to avoid delays.

“Bookings can be made online or walk in only at the moment. However we are constantly seeking to improve the service offered to the public and as such once someone has completed the identity validation process subsequent applications can be made by phone / postal applications in the Summer of 2014 and via online application by end 2014.”

Read: Applying for a driving licence? New rules come into force today

Read: Breach on new driving licence website affects 721 people

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