#Open journalism No news is bad news

Your contributions will help us continue to deliver the stories that are important to you

Support The Journal
Dublin: 11°C Wednesday 20 October 2021

"We apologise sincerely": All Bank of Ireland accounts back to normal after duplicate debit glitch

Some customers who made Visa Debit transactions last Friday had the amount taken out of their account twice.

Bank of Ireland, College Green
Bank of Ireland, College Green
Image: Photocall Ireland

BANK OF IRELAND say all customer accounts should be back to normal this morning, after some people saw duplicate debits taken from their balance.

The payments relate to transactions carried out using Visa debit cards last Friday — some customers had the amount taken out of their account twice.

The amounts varied from just a few euro to much larger sums.

A spokesperson for the bank said all errors had been rectified overnight, and that anyone affected should see their balance restored to normal this morning.

“We apologise sincerely,” the spokesperson said.

Any customers who who would have incurred extra fees or whose accounts inadvertently went into overdraft temporarily as a result of the glitch won’t be hit with penalty charges as a result of the problem.

Read: Banking inquiry could be up and running within ‘four to five months’

Read: Digicel plans €500m investment as Denis O’Brien targets ‘massive push’ in 2014

About the author:

Read next: