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Dublin: 10 °C Thursday 28 May, 2020
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Ulster Bank ATM services 'running as normal'

The bank has apologised to customers impacted by a glitch that also affected RBS and NatWest in the UK.

Image: Paul Faith/PA Archive/Press Association Images

ULSTER BANK HAS said its services are now “running as normal” after a glitch that saw customers unable to access their accounts through ATMS.

The disruption also impacted customers of NatWest and the Royal Bank of Scotland, which are also part of parent group RBS Group, in the UK. There were reports across Britain of people not being able to use online banking, telephone banking and cash withdrawals, as well as having no access to ATMs.

Last night, the bank acknowledged that customers were experiencing difficulties and apologised for the problems.

No further information is available this morning about the nature of the disruption.

The message that services had resumed came about four hours after Ulster Bank, NatWest and RBS confirmed the issues on Twitter.

Last year, a prolonged IT failure at Ulster Bank left 750,000 customers without any banking services for multiple weeks. The ‘technical glitch’ cost the bank more than €100 million.

More: Ulster Bank apologises for customer problems

Read: ‘Under-collection error’ means 1,300 Ulster Bank customers face €41m bill

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