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Dublin: 4 °C Sunday 16 February, 2020

Ulster Bank branches open this weekend

Efforts to clear backlog of customer transactions continue.

Image: Julien Behal/PA Wire

ULSTER BANK branches remain open for restricted hours this weekend as bank staff continue to deal with issues surrounding the recent technical problems which struck Ulster Bank and its sister banks RBS and Natwest.

Ulster Bank issued an ‘unreserved’ apology in the papers yesterday in which it said that although the technical issue has been fixed, a delay continues in clearing the backlog of customer transactions.

The bank says that “due to the complexity and scale of the backlog, we do not now expect to be fully up to date by Monday, 2nd July”.

Thirty-four branches are open today until 3pm and a dozen will be open until 1pm tomorrow. The bank asks that customers bring photo ID, their account details and payslips with them.

The Ulster Bank call centre handled around 70,000 calls throughout last week and they have compiled a list of responses to the most common queries made by customers.

Earlier this week, the Central Bank criticised the Ulster Bank situation as ‘unacceptable’ as people continued to wait for their wages, welfare payments and bill payments to take effect.

Central Bank ‘pressing Ulster Bank to resolve situation’ >

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