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ULSTER BANK MORTGAGE customers are being told that the bank is working to resolve problems with direct debit payments.
Some customers have been reporting that monthly direct debit payments have not been taken from their accounts almost a week after they were scheduled.
Ulster Bank says that the problem relates to Ulster Bank mortgage customers who have current accounts with other providers.
“Some Ulster Bank mortgage customers, with non-Ulster Bank current accounts, may be experiencing a delay in their mortgage direct debit being collected,” a spokesperson for the bank said today.
“The underlying issue has been identified and we are working to resolve it,” they added.
Some customers have been told that the funds will be taken from their accounts within the coming days.
The bank also says that customers who require further assistance should contact them either in branch, on the phone or online.
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