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Sunday 3 December 2023 Dublin: 4°C
Direct Debit

Ulster Bank customers report mortgage direct debit problems

The bank says it is ‘working to resolve’ the issue.

File Photo Ulster Bank is to write to 2000 people in arrears telling them if they sell their homes they will not be pursued for the outstanding debt if they are on low incomes and Ulster Bank says it is working on the problem.

ULSTER BANK MORTGAGE customers are being told that the bank is working to resolve problems with direct debit payments.

Some customers have been reporting that monthly direct debit payments have not been taken from their accounts almost a week after they were scheduled.

Ulster Bank says that the problem relates to Ulster Bank mortgage customers who have current accounts with other providers.

“Some Ulster Bank mortgage customers, with non-Ulster Bank current accounts, may be experiencing a delay in their mortgage direct debit being collected,” a spokesperson for the bank said today.

“The underlying issue has been identified and we are working to resolve it,” they added.

Some customers have been told that the funds will be taken from their accounts within the coming days.

The bank also says that customers who require further assistance should contact them either in branch, on the phone or online.

Read: Computer fault let man take out €13,600 from an ATM >

Read: Gardaí investigating after fire breaks out at ATM >

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