
VODAFONE HAS CHARGED some of its customers twice due to a “processing error”.
A spokesperson for the company told TheJournal.ie that bill payment were duplicated and debited twice.
They added that customers who are affected will be refunded over the next few days. In a statement the company said:
We are aware of an issue with duplicate credit and debit card payments for some customers caused by a processing error.
When asked how many customers were affected, the company said less than 4% of its billpay customers were impacted.
Vodafone provides services across mobile, broadband and TV to 2.4 million customers.
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